Utibe Bassey serves as Vice President, Customer Experience at Dominion Energy. She has spent over 20 years on the frontline of what people care about. She has worked with teams across several continents and worked in 2-person and 50,000-person organisations alike, and her industry experience includes Financial Services, eCommerce, Healthcare Technology and Utilities – each role has been a conduit to improving the human experience in tandem with business results.

She is the creator of ‘Love as a KPI’, a platform that provides personal and professional development resources to leaders, built on the premise that when organisations are primarily driven by LOVE for their stakeholders, it creates exponential brand, strategic and financial value to the organisations and it leaves all people involved, better.

In this episode, Utibe explains LOVE as a KPI and her perspective about Loyalty and Customer Satisfaction.